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FOCUS Broadband Welcome Kit
We’ve put together this guide to help provide you with more information on your services as well as some helpful tips on how to ensure you get the best experience possible from FOCUS Broadband.
FOCUS Broadband Welcome Kit
Help with Streaming TV
How to Set Up Streaming Devices
How to Set Up an Amazon Fire TV Stick
Setting up your new device is easy and only takes a few minutes.
Your device may look different than the ones shown but the steps remain the same.
- Unbox your Amazon Fire Stick and plug it into your TV’s HDMI port. Insert batteries into the remote.
- Plug the Fire Stick’s power cord into an electrical outlet. It is best to use the included power adapter for optimal performance.
- Once the Fire Stick is connected to power and your TV, turn on your TV and switch the TV input to the HDMI port that you plugged the Fire Stick into.
- Connect the Fire Stick to your Wi-Fi network.
- If this is your first time setting up your Fire Stick, it will automatically scan for available Wi-Fi networks. Select your network and enter your Wi-Fi password. Your Fire Stick will now connect to your Wi-Fi network.
- If you have an Amazon account, go ahead and sign in. If not, you can create an account during this step.
- After your Fire Stick has connected to Wi-Fi, it will check for any available software updates.
- If updates are available, download them to ensure optimal performance.
- Finally, you’ll be prompted to set up your Fire Stick’s parental controls.
- You can choose to turn them on or skip this step if it’s not necessary.
How-To Set Up a Roku
Setting up your new device is easy and only takes a few minutes.
Your device may look different than the ones shown but the steps remain the same.
- Plug in your Roku to a TV using an HDMI cable.
- Connect your Roku to your home wireless network.
- You can do this by going to the setting menu, then selecting networks, then wireless.
- Once connected, it will automatically update to the latest version.
- Create a Roku account or sign in to an existing one.
- Follow the on-screen instructions to connect the Roku to your account.
- Add channels by going to the channel store and browsing through the selection.
How to Set Up YouTube TV
Steaming with the YouTube TV app is easy. There are two ways to access your favorite TV shows, movies, and sports coverage.
Setting Up YouTube TV on a Smart TV
- Download the YouTube TV app to your Smart TV.
- Open the app and an activation code will pop up.
- Go to a web browser on your phone or computer and type in tv.youtube.com/start
- Log into your Google Account, type in the activation code, and click “Allow.”
- Browse content to find what you want to watch.
Casting YouTube TV to Any TV
- Grab an external streaming device like a Chromecast, Roku, Apple TV, or Amazon Fire Stick.
- Your device may look different than the ones shown but the steps remain the same.
- Check to ensure that your phone or desktop is connected to the same Wi-Fi network as your external streaming device.
- Open the YouTube TV app on your phone or open the YouTube TV homepage on your desktop.
- Choose what you would like to watch and click “Cast” in the video player.
- From a list of available devices, choose the device you want to cast to and your chosen content will begin to play.
Instructional Videos
How to Set Up Your Amazon Fire TV Stick
Amazon Fire TV Stick Menus & Options
How to Set Up Your Digital Antenna
How to Set Up Your Roku Streaming Stick
How to Sign In and Navigate YouTube TV
How to Set Up Apple TV
Why Cut the Cord?
Help with DIRECTV
How do I get the DirecTV app?
Not sure if your device is supported? Check now.
Go to your device’s app store:
Select the DirecTV app and follow the prompts. Have your DirecTV user ID and password handy for sign-in.
How do I learn about device and stream limits
Most customers can enjoy DirecTV streaming on all compatible devices connected to their home network at the same time and also use up to three of those streams on the go. Learn about device and stream limits.
How do I fix common DirecTV app issues?
Try these tips:
- Check for app updates in your app store. If an update is available, install it and restart your device.
- Check for device software updates and install.
- Close and restart DirecTV app.
- Reboot your phone or tablet.
- Uninstall and reinstall DirecTV app.
- Re-launch the DirecTV app and try again.
To reinstall the DirecTV app:
- Go to your device’s app store: Apple App store, Google Play store, Amazon for Android.
- Select the DirecTV app and follow the prompts for installation.
Instructional Videos
How to Use 3rd Party Apps
How to Use DirecTV with Cloud DVR
How to Personalize Your DirecTV Entertainment
How to Use Voice Control with Google Gemini
DirecTV Overview
Contact DirecTV Customer Support
Didn’t find what you need? Click here to contact DirecTV.
