Please select the icon below that relates to your need for assistance.
Contact Us 
Help With Billing/Account Management 
My Account Login
Service Map 
Billing Support
How to Manage your Account Online
With My Account, you can make payments, view bills, manage services, update your account information and more – all online, at any time. In this video, you will learn more about how to take full advantage of the tools available to manage your account online.
Understanding Your Bill
Interested in a clear walkthrough of your FOCUS Broadband bill? Follow along to learn about the breakdown of your bill and the charges that are listed on your monthly statements.
Internet
The Fiber Optic Advantage
Discover the benefits of fiber-optic internet for your home. From lightning-fast speeds and increased bandwidth to dependable connectivity, see why more households are making the switch to fiber.
How to Replace a DOCSIS Modem
Upgrading to a newer DOCSIS modem is easy. Join our Training Coordinator as he demonstrates the simple steps to replace your modem and get the new modem up and running.
How Fiber Internet Works
Discover the power of fiber internet and how it works. Learn how fiber delivers fast, reliable connectivity and explore the benefits it brings to your home.
What is Bandwidth?
Bandwidth is the maximum amount of information that your connection can handle at a given time. As more devices connect to your home network, more bandwidth is needed to keep everything running smoothly. Learn more about bandwidth and discover which level is the best fit for your household’s needs.
Where Should I Place My Router?
The placement of your router directly impacts the Wi-Fi signal within your home. It is important to keep your router away from barriers and appliances in your home to avoid interruptions. Follow along to learn some of the best recommendations for the router placement in your home.
How Can I Stay Cyber Safe Online?
At FOCUS Broadband, your security is a top priority. Learn how to protect yourself from online threats and keep your personal information safe while browsing the internet.
Plume HomePass App Demonstration
Explore the features of the Plume HomePass App and enhance your Premium Wi-Fi experience with tools like, Plume Motion, AI Security, HomePass protection, and more.
Streaming TV
How Do I Set Up My Amazon Fire TV Stick?
Learn how to install and set up your Amazon Fire TV Stick so you can stream your favorite movies and shows anytime, right from your home.
Amazon Fire TV Stick Menus & Options
Follow along to learn how to navigate the Amazon Fire TV Stick remote, main menu, search features, app downloads, and more.
How Do I Set Up a Digital Antenna?
If you are ready to cut the cord on cable but don’t want to lose local channels you know and love – a digital antenna may be a good option for your household. Follow along this walkthrough video of how a digital antenna works and discover if it is the right fit for you.
How Do I Set Up a Roku Steaming Stick?
Set up your Roku Streaming Stick in just a few steps and start streaming your favorite content on any compatible TV.
How Do I Sign In and Navigate YouTube TV?
Getting started with YouTube TV is simple. Learn how to install the app on your smart TV and navigate the platform in just a few easy steps.
How Do I Set Up an Apple TV?
To set up your Apple TV device, follow these quick steps and explore its features and streaming capabilities.
Why Cut the Cord?
Streaming services continue to grow in popularity. Learning how the switch from cable to streaming platforms can expand your entertainment options.
DirecTV
How to Use 3rd Party Apps with DirecTV?
Through DirecTV’s Gemini device, you have access to thousands of the most popular apps on Google Play including Max, Netflix, Prime Video and so much more.
How to Use DirecTV with Cloud DVR
With Cloud DVR, you can record your favorite movies and shows to watch anytime, anywhere. Explore how to schedule recordings and use My Library to watch your recordings with DirecTV.
How to Personalize Your DirecTV Entertainment
Using the Gemini device, you’ll discover how to customize your ideal channel lineup to make your DirecTV entertainment experience even easier.
How to Use Voice Control with Google Gemini
With Google Gemini, you can control your live TV experience, search for your favorite shows, and more – all with your voice. Check out this video to learn more.
DirecTV Overview
Explore how to watch live TV, access your recordings, browse On Demand content, and make the most of your DIRECTV service with this helpful video guide.
Phone
How to Avoid Scam Robocalls and Spoofing
The FCC provides tips for how to stay safe from robocalls and spoofing as scammers are getting smarter. Follow along to learn more about how to remain vigilant online.
Security
How Do I Schedule my Alarm.com Smart Thermostat?
Learn how to create thermostat schedules, reduce energy costs while you're away, and customize settings to keep your home comfortable year-round with your Alarm.com Smart Thermostat.
How Do I Set Up an Alarm.com User Code?
To keep your home as safe as possible, it is important to set up individual User Codes for each member of the household. Follow along to learn how to set up and manage your user codes.
How Do I Set Up Video Doorbell Notifications and Rules?
Stay in the know with all action taking place on your property by enabling notifications and rules for your video doorbell. Discover the simple steps it takes to make your home safer and smarter.
How Do I Reconnect Cameras to a Wi-Fi Network?
After upgrading your router or updating the Wi-Fi credentials, you may need to reconnect your camera in order to access your footage. Follow these simple steps to get your camera reconnected.
How Do I Replace the Batteries for a 2GIG Thin/Door Window Contact?
Follow these instructions to insert and replace the batteries in your 2 GIG Thin/Door Window Contact.
How Do I Replace the Batteries in a 2GIG Passive Infared Motion Detector?
Follow these instructions to insert and replace the batteries in your 2 GIG Passive Infared Motion Detector.
How Do I Replace the Batteries for a 2GIG Glass Break Detector
Follow these instructions to insert and replace the batteries in your 2 GIG Glass Break Detector.
How Do I Replace the Batteries for a 2GIG Smoke/Heat/Freeze Alarm
Follow these instructions to insert and replace the batteries in your 2 GIG Wireless Smoke, Heat, and Freeze Alarm.
How Do I Find Video Tutorials on My IQ Panel
Learn how to access video tutorials on your IQ Panel device.
