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From time to time FOCUS Broadband must perform maintenance in order to repair, maintain or upgrade its network. We try to limit the impact this maintenance has on customers by scheduling the work during overnight maintenance windows between the hours of 1 AM and 5 AM. To report an outage unrelated to one of the maintenances mentioned below, please call 833-663-1241.

Sun outages will last February 28th through March 6th.

This will usually affect different channels on Cable TV, IPTV, and MergeTV between the hours of 1:30 and 6:00 pm.

Sun outages, or solar outages, occur each year during the Spring and Fall and can last one to two weeks. During this time, customers will experience brief interruptions with their cable TV service due to interference from solar radiation. The interference is caused when the sun is in direct line with communication satellites as they orbit the Earth. The result of this alignment causes a mini-eclipse where the sun’s rays overpower the transmission from the satellite. Each channel may be affected for up to 15 minutes as the sun moves across the horizon. The effects brought on by sun outage activity are not cable outages, and there is nothing FOCUS Broadband, or any other cable provider, can do to prevent them as the movement of the Earth around the sun is a naturally occurring phenomenon over which FOCUS Broadband has no control.

Because the network signals FOCUS Broadband receives come from various satellites circling the Earth in different orbits, different channels will be impacted at different times of each day.

Unlike satellite TV customers, whose service can be disrupted unpredictably throughout the year by rain, snow, or other inclement weather, cable TV customers only face these sun outages for brief, predictable periods during spring and autumn.

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