From time to time FOCUS Broadband must perform maintenance in order to repair, maintain or upgrade its network. We try to limit the impact this maintenance has on customers by scheduling the work during overnight maintenance windows between the hours of 1 AM and 5 AM. To report an outage unrelated to one of the maintenances mentioned below, please call 833-663-1241.
Learn more about scheduled maintenances and why they occur
Maintenance Alerts
April 13, 2026 – FOCUS Broadband will be performing maintenance on Monday, 04/13/2026 between 2:00AM and 6:00AM. Customers in areas of Boiling Spring Lakes, Leland, and Winnabow, including the Bishops Ridge, Campbells Ridge, Grand Park, Grayson Park, and Pinewood subdivisions may experience service interruptions during this time. We apologize for any inconvenience this may cause.
April 14th, 15th and 16th, 2026 - Due to a construction project initiated by the North Carolina Department of Transportation (NCDOT), FOCUS Broadband must relocate certain facilities used to provide Internet and telephone services to areas of Shallotte and northern parts of Brunswick County.
As work is completed, customers may experience a temporary loss of Internet &/or telephone service during the following times:
• Tuesday, April 14th, Wednesday, April 15th and Thursday, April 16th
• Each night between the hours of 12:00am and 5:00am
This work is mandatory and outside of FOCUS Broadband's control. Our technicians will work as quickly as possible to complete the relocation and restore services.
Customers impacted will be notified by email. If additional information is needed, please contact our repair center at 833-663-1241. We apologize for any inconvenience.
