From time to time FOCUS Broadband must perform maintenance in order to repair, maintain or upgrade its network. We try to limit the impact this maintenance has on customers by scheduling the work during overnight maintenance windows between the hours of 1 AM and 5 AM. To report an outage unrelated to one of the maintenances mentioned below, please call 833-663-1241.
Learn more about scheduled maintenances and why they occur
Maintenance Alerts
May 19 - May 23, 2025 - FOCUS Broadband will be performing maintenance over the course of five days which may impact all Fiber Optic services to a few areas. Maintenance will take place from 4AM to 7AM. We do not expect this interruption to last more than 1 hour. Work will take place near the following areas and days shown below.
- May 19th- Brunswick Forest in Brunswick County
- May 20th- Lumber Bridge in Robeson County
- May 20th- Raeford in Hoke County
- May 20th- Spring Hill in Scotland County
- May 21st- Boiling Spring Lakes in Brunswick County
- May 22nd- Town Creek North in Brunswick County
- May 23rd- Town Creek in Brunswick County
May 23, 2025 - FOCUS Broadband will be working to relocate equipment that is currently in the construction path of a new entrance to the Harper Acres development. Work will take place during the early morning hours on Friday, May 23rd. During this time, customers in the Osprey Landing development off Robert Ruark Drive in Southport, will experience an interruption in fiber services. Technicians will work to restore services as soon as possible. We apologize for any inconvenience.
