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Due to inclement weather expected as a result of Tropical Storm Ian, all FOCUS Broadband locations will be closed on Friday, September 30th. Our call center will be open. Retail offices will resume normal hours on Saturday, October 1st.

From time to time FOCUS Broadband must perform maintenance in order to repair, maintain or upgrade its network. We try to limit the impact this maintenance has on customers by scheduling the work during overnight maintenance windows between the hours of 1 AM and 5 AM.

Maintenance Alerts

October 1 through October 10, 2022 - Starting next weekend customers may see short interruptions in service such as sparkles, pixilation, picture freezing, audio distortions or even the total loss of a channel due to Sun Spots.

 

FOCUS Broadband is anticipating that the outages will start October 1st and last through October 10th. This will usually affect different channels on RF, IPTV, and MergeTV between the hours of 1:30 and 6:00 pm.

 

Sun spots, or sun outages, take place each year during the Spring and Fall and last about a week.  During this time, customers will experience brief interruptions with their cable TV service due to interference from solar radiation. The interference is caused when the sun is in direct line with communication satellites as they orbit the earth. The result of this alignment causes a mini-eclipse where the sun’s rays overpower the transmission from the satellite. Each channel may be affected for 1 to 10 minutes as the sun moves across the horizon. The effects brought on by sun spot activity is not a cable outage and there is really nothing FOCUS Broadband, or any other cable provider, can do to prevent them as the movement of the earth around the sun is a naturally occurring phenomenon over which FOCUS Broadband has no control. 

 

Because the network signals FOCUS Broadband receives come from a variety of different satellites circling the earth in different orbits, different channels will be impacted at different times of each day. 

 

Unlike satellite TV customers, whose service can be disrupted unpredictably throughout the year by rain, snow, or other inclement weather, cable TV customers only face these sun outages for brief, predictable periods during spring and autumn.

 

 

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