From time to time FOCUS Broadband must perform maintenance in order to repair, maintain or upgrade its network. We try to limit the impact this maintenance has on customers by scheduling the work during overnight maintenance windows between the hours of 1 AM and 5 AM. To report an outage unrelated to one of the maintenances mentioned below, please call 833-663-1241.
Learn more about scheduled maintenances and why they occur
Maintenance Alerts
July 1, 2025 - FOCUS Broadband's Premium Wi-Fi solution, Plume, will be conducting maintenance between 1 AM and 6 AM on their cloud infrastructure on Tuesday, 07/01/2025. This may cause customers with Plume to go offline temporarily for approximately 5 minutes. We apologize for any inconvenience this may cause.
