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Due to inclement weather expected as a result of Tropical Storm Ian, all FOCUS Broadband locations will be closed on Friday, September 30th. Our call center will be open. Retail offices will resume normal hours on Saturday, October 1st.

A truly connected home Wi-Fi experience.

Using breakthrough cloud-based technology, Premium Wi-Fi powered by Plume® provides you with full-strength, uninterrupted connectivity where and when you need it. It continuously learns about your Internet needs and allocates capacity to devices that need it most.

Connect multiple Super Pods for better Wi-Fi throughout the home.

Premium Wi-Fi

Included With Subscription

$6.50/mo*

  • Up to 2 Super Pod devices
  • Access to the HomePass App
  • Add additional Super Pods for even better coverage.
*Additional Super Pod devices can be leased for $5/mo each.

AI Security

  • Online Protection - Filters out suspicious content to your connected devices.
  • Advanced IoT Protection - Monitors devices for suspicious activity.
  • Parental Controls - Set Internet usage limits, restrict content, and briefly freeze or pause Internet access for all devices or on a specific device, when connected to your network.

Plume Motion (Sense)

  • Whole-Home Awareness - Your devices work together to detect movement in your home.
  • Smart Activation - Using your connected device’s GPS, the system always knows if you’re at home.
  • Historical Motion - See the movement patterns over the last seven days.

     

 

Other benefits of HomePass

AdaptTM delivers ultra-fast, consistent connectivity across every room. Unlike mesh Wi-Fi setups, Premium Wi-Fi continuously learns and performs self-optimizations to keep things running smoothly. Adapt is also where you manage your Wi-Fi network.
 
AccessTM allows you to change your password and create guest passwords with expiration dates for extra security. You set which devices guests can access, from the smart tv to the printer, or Internet only.
 
GuardTM provides always-on digital and data security for every device on your network. Manage Online Protection and Advanced IoT Protection for your network within Guard.
 
SenseTM uses the Super Pods and other smart devices within in your home to detect motion in rooms, and on your network.
 

 

Premium Wi-Fi FAQ's

What is Premium Wi-Fi?

Premium Wi-Fi is an adaptive mesh Wi-Fi system that replaces any current Wi-Fi access points in your home. Premium Wi-Fi uses the Plume System to create an adaptive network that continually optimizes your devices and your internet connection, providing more consistent speeds across every room.

Who is Plume?

Plume is our technology partner in bringing Premium Wi-Fi to our customers. We chose them because their cutting-edge software and hardware provides a home Wi-Fi experience that is light years ahead of anything else available today.

How much does a Premium Wi-Fi subscription cost?

Premium Wi-Fi costs just $6.50/mo and is perfect for most homes. Additional Premium Wi-Fi Super Pods can be added to cover larger homes for an additional $5.00/mo each.

What is included in my Premium Wi-Fi subscription?

Your subscription includes two (2) Super Pods and access to Plume’s highly rated HomePass app. Through the app’s Adapt, Access, Guard, and Sense features, you’ll have access to parental controls, online protection for your devices, advanced smart home protection, adblocking, motion detection, and advanced Wi-Fi management tools.

Do I need the HomePass app for Premium Wi-Fi to work?

Yes. The HomePass app allows you to have access to your Premium Wi-Fi network and the ability to manage all the devices on your network. A device such as a smart phone, tablet, or iPad is required for the HomePass app.

How many Super Pods do I need for my home?

The two (2) Super Pods that come with your subscription work for most homes. During installation, an FOCUS Broadband technician will help you to determine the perfect number of Super Pods for your home.

Can I install Premium Wi-Fi myself?

No. Professional installation done by an FOCUS Broadband technician is required to make sure that your Premium Wi-Fi network is set up to provide your home with the best Wi-Fi coverage.

Can I buy additional Plume Super Pods outside of those that FOCUS Broadband offers?

If you need additional Super Pods, you can lease them from FOCUS Broadband for $5.00/mo each. Super Pods purchased outside of FOCUS Broadband will not work with any Super Pods supplied by FOCUS Broadband.

How does Premium Wi-Fi protect against cyber threats?

Through the Guard feature in the HomePass app, Premium Wi-Fi utilizes AI security to provide real-time threat protection against crypto-mining, ransomware, malware and more to the devices connected to your home network.

How does Premium Wi-Fi protect my Smart Home devices?

The HomePass app’s Guard feature includes Advanced IoT (Internet of Things) protection that defends your smart home devices like cameras, baby monitors and locks against hackers and cybercriminals.

How do Premium Wi-Fi Parental Controls work?

Premium Wi-Fi allows you to set up parental controls for a particular a person, an individual device, or even by location (kids bedroom), all through the HomePass app.

What devices work with Premium Wi-Fi?

All of your Wi-Fi enabled devices should have no problem connecting to Premium Wi-Fi.

As an FOCUS Broadband Internet customer, how do I sign up for Premium Wi-Fi?

You can speak with one of our award-winning Customer Care Representatives at any of our four (4) retail locations or call 910-754-4311 and ask them how Premium Wi-Fi can work in your home.

FOCUS Broadband’s Premium Wi-Fi is available for residential customers only and is not available with customer owned router or in all areas. Professional installation is required by an FOCUS Broadband technician. Self-installs are not allowed. Includes replacement of damaged or non-working Wi-Fi devices resulting from normal wear and tear. Super Pods are the property of FOCUS Broadband and must be returned if service is terminated. Replacement fee applies if unreturned. Service is intended for secure set-up of wireless devices to one FOCUS Broadband provided broadband router. Premium Wi-Fi does not guarantee Wi-Fi coverage throughout the customer premise. Furthermore, Premium Wi-Fi does not guarantee delivery of full package speed to wireless devices as Wi-Fi may reduce speeds to connected devices by 30% or greater. HomePass® app required. Customer must have device capable of downloading and running the HomePass® app. Features such as AI Security, Advanced IoT Protection and Parental Controls only available while device is connected to FOCUS Broadband’s Premium Wi-Fi network. FOCUS Broadband does not guarantee protection of devices from cyber threats that are connected to Premium Wi-Fi via the Plume® network. FOCUS Broadband does not endorse Plume® Motion and Sense as a home security system. Certain other conditions and restrictions may apply.

 

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