A truly connected home Wi-Fi experience.
Powered by Plume, Premium Wi-Fi provides you with full-strength, uninterrupted connectivity where and when you need it. It continually learns about your internet needs and allocates capacity to the devices that need it most.
Premium Wi-Fi Powered by Plume®
Included With Subscription
$7.50/mo*
- Scalable whole-home connectivity
- Access to the Plume Home App
- Built-in security with proactive threat blocking
- Guest & parental control features
Plume’s AI-driven technology anticipates and adjusts to the needs of home networks, which are constantly evolving as new devices and applications come online each day. Plume learns how devices behave and what they need to proactively allocate bandwidth for each connected device. Once you’re set up, enjoy a seamless experience for you, your family, and your guests.
Prioritize connectivity for individual apps, specific categories (gaming, streaming, video calls), a device or a specific person to be confident in your connection when you need it most. Plume Home makes sure to always prioritize live traffic over network needs that can wait (like OS updates) so you can be confident your video call won’t drop. But for those times when you want the extra confidence, you can pick what to prioritize.
Protect devices from high-risk websites, unwanted ads, and cyber threats like spam and phishing. Plume Home monitors traffic to and from connected devices, proactively blocks known threats and even quarantines devices that start to show malicious, unusual behavior. When no one is home, Plume Home can prioritize the network for home security devices and applications like cameras or alarms.
Intuitive tools for managing users, devices, and internet access. Parents can assign devices to people to set access levels, set Focus schedules, and quickly freeze devices. Advanced parental controls allow users to limit screen time for each person or device on the network and filter for age-appropriate content for children and teens.
Learn how to use the Plume Home App!
- Navigate through the Plume Home App
- Set up a Profile
- Manage Your Devices
- Schedule a Focus Time
- Prioritize Traffic or Network Security
- Understand and Configure Security Policies
- Set up Home, Guest, and Internet-only Passwords
Premium Wi-Fi FAQ's
What is Premium Wi-Fi?
Premium Wi-Fi is an adaptive mesh Wi-Fi system that replaces any current Wi-Fi access points in your home. Premium Wi-Fi uses the Plume System to create an adaptive network that continually optimizes your devices and your internet connection, providing more consistent speeds across every room. Premium Wi-Fi includes band steering. Band steering is a feature that helps Wi-Fi devices choose the best available frequency band to connect to, based on the situation. This can be especially useful for devices that can use both the 2.4 GHz and 5 GHz bands, as these bands have different characteristics.
Who is Plume?
Plume is our technology partner in bringing Premium Wi-Fi to our customers. We chose them because their cutting-edge software and hardware provides a home Wi-Fi experience that is light years ahead of anything else available today.
How much does a Premium Wi-Fi subscription cost?
While Premium Wi-Fi is included with our 2Gig and 5Gig speeds, the cost is just $7.50/mo. for other speed options. Additional Premium Wi-Fi Pods can be added to cover larger homes for an additional $5.00/mo. each.
What is included in my Premium Wi-Fi subscription?
Up to two (2) pods may be provided with Premium Wi-Fi subscription depending upon assessed coverage needs. Plume’s highly rated Plume Home app is also included. Through the app’s Adapt, Access, Guard, and Sense features, you’ll have access to parental controls, online protection for your devices, advanced smart home protection, adblocking, motion detection, and advanced Wi-Fi management tools.
Do I need the Plume Home app for Premium Wi-Fi to work?
Yes. The Plume Home app allows you to have access to your Premium Wi-Fi network and the ability to manage all the devices on your network. A device such as a smartphone, tablet, or iPad is required for the Plume Home app.
How many Pods do I need for my home?
The number of Pods needed for homes varies. During installation, a FOCUS Broadband technician will help you to determine the perfect number of Pods for your home.
Can I install Premium Wi-Fi myself?
Yes, self-installation is available for Premium Wi-Fi with existing internet service.
Can I buy additional Plume Pods outside of those that FOCUS Broadband offers?
If you need additional Pods, you can lease them from FOCUS Broadband for $5.00/mo each. Pods purchased outside of FOCUS Broadband will not work with any Pods supplied by FOCUS Broadband.
How does Premium Wi-Fi protect against cyber threats?
Through the Guard feature in the Plume Home app, Premium Wi-Fi utilizes AI security to provide real-time threat protection against crypto-mining, ransomware, malware and more to the devices connected to your home network.
How does Premium Wi-Fi protect my Smart Home devices?
The Plume Home app’s Guard feature includes Advanced IoT (Internet of Things) protection that defends your smart home devices like cameras, baby monitors and locks against hackers and cybercriminals.
How do Premium Wi-Fi Parental Controls work?
Premium Wi-Fi allows you to set up parental controls for a particular person, an individual device, or even by location (kid's bedroom), all through the Plume Home app.
What devices work with Premium Wi-Fi?
All of your Wi-Fi enabled devices should have no problem connecting to Premium Wi-Fi.
As a FOCUS Broadband Internet customer, how do I sign up for Premium Wi-Fi?
You can speak with one of our award-winning Customer Care Representatives at any of our six (6) retail locations or call 910-754-4311 and ask them how Premium Wi-Fi can work in your home.
What if one of my Wi-Fi devices needs to be replaced?
FOCUS Broadband will replace the device with the same generation of equipment you currently have - Wi-Fi 5 and Wi-Fi 6 devices will be replaced with the same type, and Wi-Fi 7 devices will be replaced with a Wi-Fi 7 device.
FOCUS Broadband’s Premium Wi-Fi is available for residential customers only and is not available with customer owned router. Up to two (2) pods may be provided with Premium Wi-Fi subscription depending upon assessed coverage needs. Additional pods may be leased for an incremental fee(s) to provide expanded coverage Pods are the property of FOCUS Broadband and must be returned if service is terminated. Replacement fee applies if Pods are unreturned and may vary based on generation of Wi-Fi (Wi-Fi 5, 6, or 7). Service is intended for secure set-up of wireless devices to one FOCUS Broadband provided broadband router. Premium Wi-Fi does not guarantee Wi-Fi coverage throughout the customer premise. Furthermore, Premium Wi-Fi does not guarantee delivery of full package speed to wireless devices as Wi-Fi may reduce speeds to connected devices by 30% or greater. Maximum attainable speeds on the 2 GB and 5 GB plans require a wired connection to devices capable of supporting such speeds. Speeds delivered over Wi-Fi with these plans will be limited to the capability of the Wi-Fi equipment, Wi-Fi generation (Wi-Fi 5, 6 or 7) and the devices connected to it. Plume Home® app required. Customers must have a device capable of downloading and running the Plume Home® app. Some features only available while device is connected to FOCUS Broadband’s Premium Wi-Fi network. FOCUS Broadband does not guarantee protection of devices from cyberthreats that are connected to Premium Wi-Fi via the Plume® network. FOCUS Broadband does not endorse Plume® as a home security system. Certain other conditions and restrictions may apply.
