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Due to inclement weather expected as a result of Tropical Storm Ian, all FOCUS Broadband locations will be closed on Friday, September 30th. Our call center will be open. Retail offices will resume normal hours on Saturday, October 1st.

FOCUS Broadband’s 65th Annual Meeting of Members will be held Friday, October 7th, 2022 at the Odell Williamson Auditorium on the campus of Brunswick Community College. The business meeting will begin at 7:00 p.m. and three directors will be elected for three-year terms. There will not be a meal served at this year's event.

Member registration will be conducted online and by mail. Registration materials will be sent out via email and mail on September 15th.

For more information on the online registration process or details of the meeting, check out the FAQs listed below.

View 2021 Annual Meeting Minutes     View the 2022 FOCUS Broadband Annual Report

Frequently Asked Questions

How do I register for the meeting?

Registration for this year’s meeting will be done online or through mail. Casting a ballot in the election will constitute as successful member registration.

Members who have opted to receive their monthly FOCUS Broadband billing statement online will receive their annual meeting notice via email along with instructions on how to register using a unique code. Incoming emails will appear from the address: FOCUS Broadband Election Coordinator or Please ensure that this email address is whitelisted to continue to receive information and instructions about the voting process.

Members who have opted to receive their FOCUS Broadband billing statement by mail will receive their registration and voting materials by mail where they will simply fill out the registration form and return it in the postage-paid envelope that is included.

Registration materials will be sent out via email and mail on September 15th.

Who are the candidates for the Board of Directors?

The current board members, Julia F. Tripp (District 2), Justin Milliken (District 4), and H. Conrad Bryant III (Eastern Director) are running unopposed.

When does registration and voting begin/end?

Registration will begin when notices are sent out on September 15th and will end on October 5th.

How do I submit my vote?

Members will receive a set of unique login credentials for access to their online ballot. On the opening day of the election these credentials will be emailed to each member who has opted to receive they FOCUS Broadband billing statement online. All other members will receive their paper ballot and registration materials by mail and their unique credential will be printed on their paper ballots. Paper ballots and registration materials will be mailed on September 15th. Members may only vote one time per membership.

Each paper ballot will have a unique ID number printed on it that is tied to your specific membership. This number is created by the company overseeing the election and it prevents a member from submitting multiple votes for the same membership. Only original paper ballots will be accepted. Photo copies or scanned copies will not be accepted.

Members who receive a paper ballot may choose to vote online in lieu of returning a paper ballot. Once an online ballot is submitted, you will not be able to login again to change a vote or resubmit. If you attempt to login after a vote has been submitted, you will get an error message alerting you that your ballot has already been submitted. If a member votes online and then submits a paper ballot, the paper ballot will be the vote that counts and the vote made online will be removed. If a member first returns a paper ballot and then submits a vote online, the paper ballot will be the only vote counted. The current slate of board members are running unopposed.

How do I know my online vote is secure and validated?

This year’s voting process will be managed by Survey & Ballot Systems, a third-party vendor who specializes in elections for cooperatives. Survey & Ballot Systems will collect and validate all votes that are filled out correctly and turned in on time.

What if I need help while I’m casting my vote?

For technical support (available Monday – Friday, 8 a.m. to 5 p.m.), please call 866-909-3549 or email For any other questions, please call FOCUS Broadband Customer Care at 910-754-4311.

Will there be in-person registration or voting?

All voting will take place before the meeting between the dates of September 15th and October 5th. There will not be in-person voting on the day of the annual meeting. Registration and voting will be available online and by mail-in ballot. Registration will be available onsite the day of the meeting, but we encourage all members to register ahead of time through the online and mail-in options. Early registration will not be available at FOCUS Broadband offices the week leading up to the meeting.

When will the results of the election be announced?

All results will be announced during the meeting on October 7th.

Will there be a gift for registering this year?

Members who register for the meeting will receive a $20 bill credit on their November billing statement.

Will food be served at the Annual Meeting?

A dinner will not be served at this year’s meeting.

Will there be prizes given away during the meeting?

FOCUS Broadband will award $3,000 in cash prizes including a grand prize of $750 on the Monday following the Annual Meeting on our website and Facebook page. FOCUS Broadband will not announce prize winners during the meeting. All members who register will be entered into the drawing for cash prizes.

If my name is announced during the prize drawing, how do I claim my prize?

FOCUS Broadband will announce prize winners on Monday, October 10th. Winners will be able to pick up their prize at FOCUS Broadband’s Shallotte office from 8 a.m. to 5 p.m. Winners will have until October 31st to claim their prize.

The registration and voting process will be handled through a third-party vendor, Survey Ballots & Systems (SBS).


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