How do I know if the battery on my ONT needs to be replaced, and what should be done to replace it?

• A green indicator light on the battery, as shown in the diagram, indicates that the battery is functioning properly. A flashing red light indicates that the battery is disconnected or no longer functioning properly and needs to be replaced.

Note: ONT batteries must be replaced by a FOCUS Broadband technician.

Please call 910-754-4317 to schedule an appointment to have your ONT battery replaced.

How do I know if the battery in my modem needs to be replaced?

• Flashing battery indicator lights, as shown in the diagram, indicate that the battery is no longer functioning properly and needs to be replaced.

Cable Modem Battery Replacement

This modem can provide battery backup during a local power outage. The battery backup is not intended to replace AC power. Follow the procedure below to install or replace the backup battery.

1. Press down and pull back on the latch holding the battery door on the bottom of the modem. Pull the door toward you and set it aside in a safe place.

   • Caution: Improperly inserting the battery may damage the battery connector inside the modem. Carefully follow the instructions in the next step to avoid damaging the equipment.

2. Hold the battery pack so that the guides on the battery align with the slots inside the modem. Slide the battery into the battery bay in the proper orientation.

   • Note: The battery will not insert completely if it is not oriented correctly. The battery should slide into the bay without significant force. Make sure the guides on the battery align with the slots in the battery bay.

   

3. Push the battery pack into the bay until it is fully seated. If you are removing the battery, place your finger in the battery-opening area and use leverage to dislodge the battery while pulling it straight back.

   • Note: The modem will not begin operating until AC power is connected.

4. Replace the battery door. Insert the hinge tabs on the battery door into the receiver slots inside the modem’s battery compartment, opposite the battery opening. Rotate the door toward the unit until the latch snaps securely into place.

Battery Disposal

Cable modems use a lithium-ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances.

Using The Voicemail System

The voicemail system is menu-driven. Listen to the voice prompts and then press the keys on your phone to select the appropriate option.

Accessing Voicemail:

The first time you access your voicemail box, you will be asked to set up your mailbox and record your name and a greeting to be played for callers. When you have one or more unheard voice messages waiting, your phone will display a solid red light at the top.

From Your Phone:

• Press the Messages button or dial *99.
• Enter your voicemail password.
• If you have new messages, the messages will be identified.
• After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

From Another Phone:

• From an external phone, dial 910-845-9940.
• When prompted, enter your 10-digit number.
• When prompted, enter your voicemail password followed by #.
• If you have new messages, the messages will be identified.
• After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

Voicemail Main Menu:

Message Playback Options:

While listening to your voicemail messages, the following options are available:

Forwarding A Message:

While listening to messages, you can send a copy of the message to another recipient.

• Enter an extension number or Distribution Group Number. Repeat this step until you have entered all the desired destinations.
• Press # when finished entering destinations.
• You will be prompted to record an introduction.
• After the tone, record your introductory message and press # when finished.
• Press # to send, or press 1 for delivery options followed by # to send. Delivery options include the following:

Replying to a Message and Dialing the Originator:

• While listening to a message, you can call the person back by pressing 4 and selecting option 1. This feature will not work if the voicemail system was unable to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions that prevent you from calling the originator’s number.

Changing Your Voicemail Password:

• Access your voicemail box.
• From the Main Menu, press 4 to change your settings.
• Press 3 for security options.
• Press 1 to change the PIN.

Recording Your Personal Greeting:

• Access your voicemail box.
• From the Main Menu, press 3.
• To set up a personal greeting, press 1.
• To set up a system-generated greeting or change the recording of your name, press 3.
• To change the greeting callers hear when your line is busy, press 5.
• If you do not record a personal greeting, a generic greeting will be played.

Your Hosted Voice or IP-PBX phone system includes a variety of features designed to help your business communicate more efficiently, including voicemail and call management tools. Available features may vary based on your phone model and system configuration. For detailed instructions and advanced features, refer to the Quick User Guide below.

• Quick User Guide for Hosted and IP-PBX Systems

FOCUS Broadband Long Distance customers have the option to receive a toll free number. Family and friends can call your toll-free number 24-hours a day, seven days a week free of charge and it only costs you 15¢ a minute. There's no confusing pre-dialing for them and the calls show on your monthly telephone bill.

• Personalized toll free number
• Only 15¢ per minute
• No time restrictions / rate valid 24 hours per day
• No Monthly Service Fee

Toll Control with PIN (Personal Identification Number) Override allows you to prevent long-distance calls from being made from your telephone line. The restriction can be overridden on a per-call basis by dialing a special access code and entering your PIN. Incoming and local calls are not affected when this feature is active.

To Set or Change Your PIN:

1. Lift the receiver and listen for a dial tone.
2. Dial *12.
3. Listen for three beeps followed by a dial tone.
4. Dial your old PIN, consisting of one to seven digits, followed by #, or wait four seconds.
5. Listen for three beeps followed by a dial tone.
6. Dial your new PIN, consisting of one to seven digits, followed by #, or wait four seconds.
7. Listen for three beeps followed by a dial tone.
8. Dial your new PIN again, followed by #, or wait four seconds.
9. Listen for three beeps followed by a dial tone, then hang up.

To Make a Toll Call or Override the Toll Control Restriction:

1. Lift the receiver and listen for a dial tone.
2. Dial *13 and listen for a dial tone.
3. Dial your PIN followed by #, or wait four seconds. If your PIN is valid, you will hear three beeps followed by a dial tone.
4. Dial the toll call normally using 1 + area code + telephone number.

To Make a Call to a Number Within the 40-Mile Area:

1. Lift the receiver and listen for a dial tone.
2. Dial *13 and listen for a dial tone.
3. Dial your PIN followed by #, or wait four seconds. If your PIN is valid, you will hear three beeps followed by a dial tone.
4. Dial 1010 + carrier code + 1-910 + telephone number.
5. Repeat this sequence each time you wish to dial a number within the 40-mile area.

Notes:

1. If a toll call is attempted without first dialing the access code and PIN, the call will not be completed.
2. If you enter an invalid access code or PIN, you will hear a fast busy signal.
3. Toll Control is automatically reactivated each time you hang up.
4. If you have Call Transfer or Three-Way Calling:
   • After using your PIN to make a toll call, you may use the switch hook and directly dial another toll number to establish a three-way call or transfer the call.
   • If someone calls you and you want to establish a three-way call or transfer the call to a toll number, use the switch hook and follow the procedure above to place the toll call.

Click here to see the local calling exchanges.

Important Notification for Businesses Using Multiline Telephone Systems

FOCUS Broadband is aware of fraudulent activity that may affect our business customers. If you use a multiline telephone system or PBX with voicemail, you could be susceptible to long-distance call hacking that could cause you to incur thousands of dollars in unauthorized long-distance charges. Please read the following information carefully.

It is important to protect your business by ensuring that employees change their default passwords to unique number combinations that cannot be easily guessed. As a customer with a multiline telephone and voicemail system, you are responsible for protecting your equipment and for any toll charges made on your account.

If you have general questions about protecting your business communications equipment, we recommend contacting your business communications equipment provider. If your business communications equipment was installed by FOCUS Broadband, call (910) 755-1675.

If you believe you have been the target of criminal activity, it is your responsibility to contact local authorities immediately. FOCUS Broadband will cooperate with any criminal investigation.

For more information about protecting your business, review the tips below.

General practices for protecting your multiline telephone system:

• Require employees to change the default password on their voicemail box as soon as it is assigned. This is extremely important.
• Program your voicemail system to require passwords containing at least six characters. Passwords containing eight characters are preferred. The more complex the password, the more difficult it will be to compromise.
• Train employees to use passwords that are not easily guessed. Examples of weak passwords include telephone numbers, extension numbers, and simple combinations such as 1234, 1111, or other repeated numbers.
• When assigning a telephone to a new employee, never use the employee’s extension number as the temporary password. Assign a unique temporary password that will be more difficult to guess.
• Program your voicemail system to require users to change their passwords at least every 90 days.
• Certain features allow long-distance calls to be placed through a voicemail system—particularly through an individual user’s mailbox—from an off-site location. Determine whether your business needs this feature. If it is unnecessary, have it disabled to prevent hackers from placing outbound calls through unsecured voicemail boxes.
• Never leave unassigned voicemail boxes on the system. When an employee leaves your business, remove old messages and delete the employee’s voicemail box immediately.
• Restrict the Voicemail Remote Notification option so that it only contacts approved pagers or mobile phones.
• Consider restricting international dialing or using dialing filters that permit or restrict calls to specific countries.

The security measures listed above are general and may not protect every multiline telephone system. We recommend contacting your equipment-support provider to discuss the specific features and vulnerabilities of your multiline telephone system in greater detail.

Each business should assign a system administrator to manage its multiline telephone system and assist employees with basic telephone-system tasks and maintenance, including resetting voicemail passwords, adding and deleting voicemail boxes, and enabling or disabling telephone features. You are responsible for all calls made through your multiline telephone system.