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The ACP benefits will end in April. Click here to learn more.

The ACP was established by Congress in 2021 to provide eligible households with a $30 discount on their monthly Internet bill.

The Federal Communications Commission (FCC) has announced that funding for the ACP is expected to run out by April 2024, unless additional funding for the program is approved by Congress. As a result, the FCC is taking steps to wind down the program and is no longer accepting applications for the ACP. See below for FAQs on the details of the ACP Wind-Down.

ACP School

Do you qualify for Lifeline?

If you need help paying for broadband internet service, you may be eligible to participate in the government Lifeline benefit program.


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Affordable Connectivity Program (ACP) Wind-Down FAQs

Can I still enroll in the Affordable Connectivity Program?

Starting on February 8, 2024, the ACP will not be accepting new enrollments. If you qualified for ACP but did not sign up with an internet provider before February 7, 2024, at 11:59 p.m. ET, then you can no longer enroll in ACP. Households that are de-enrolled from the ACP under FCC rules will not be able to re-apply or re-enroll in the ACP during the enrollment freeze.

What if I applied for the ACP benefit before February 8, 2024, and am waiting to hear back on my application?

As of February 8, 2024, applications for the ACP are no longer being processed. We encourage you to visit www.lifelinesupport.org to see if your household may qualify for the FCC's Lifeline program, which offers an internet discount.

I am currently receiving an ACP credit on my FOCUS Broadband account. When will my benefit end?

Households who have applied, been approved, and are receiving the monthly internet discount before February 8, 2024, will continue to receive their full ACP benefit until ACP funds run out, as long as the household remains enrolled in the program. However, without an allocation of additional funding from Congress, the ACP benefit is expected to end in April 2024 (this is an estimate and may change).

When the ACP program ends, how will it affect the monthly charges for my internet service on my FOCUS Broadband bill?

After ACP ends, the $30 credit you are currently receiving towards your internet service on your FOCUS Broadband bill will be removed and you will be responsible for any remaining charges for your internet service.

If the ACP program ends, how will it affect the Lifeline Benefit I currently receive?

If you are currently receiving a Lifeline Benefit and a benefit through FOCUS Broadband’s Lifeline Benefit Match program, you will continue to do so when the ACP program ends. Any credits applied to your FOCUS Broadband account because of Lifeline eligibility will remain on your account as long as you are eligible for and enrolled in the Lifeline program.

Will the FOCUS Broadband internet plan I am on change if the ACP program ends?

For now, you will remain on your existing internet plan. The broadband speeds you receive will not change and the regular (standard) rate for your monthly internet charges will stay the same. However, if you are on the 50 Mbps internet plan, that is an ACP-specific offering that FOCUS Broadband will no longer offer once ACP ends. At that time, you will be asked to select another internet plan or be moved to our 300 Mbps plan at the standard rate.

What steps can I take to help reduce the charges on my internet bill when the ACP program ends?

If you are not currently enrolled in the FCC’s Lifeline program, we encourage you to visit www.lifelinesupport.org to see if your household may qualify. Lifeline provides up to a $9.25 monthly discount on high-speed internet service for eligible households. For customers who receive Lifeline, FOCUS Broadband offers a Lifeline Match program that provides an additional $9.25 monthly credit. The two benefits combined provide a total credit of $18.50 that can be applied to any FOCUS Broadband internet plan. You may qualify for Lifeline if you or someone in your household receives SNAP, Medicaid, SSI, Federal Public Housing Assistance, or Veterans Pension and Survivor Benefit. You may also qualify for Lifeline based on your income.

Will I receive additional notification letting me know when my benefit will end?

We encourage you to check this page frequently for updates regarding ACP. Unless ACP receives additional funding, the program is expected to end this April. Remember this is an estimate and the end date could change; however, you will be provided with an official 30-day notice in advance of the program end date. Notices will be included on your FOCUS Broadband monthly statement and will be sent to you via the email address you provided upon program enrollment.

What if I have additional questions about the ACP program?

You may contact one of our Customer Care Representatives by calling us at 888-367-2862. You can also contact the ACP Support Center directly by calling 877-384 -2575 or you can visit www.fcc.gov/acp and https://affordableconnectivity.gov/ for more information.

What can I do?

We encourage our customers to send a request to Congress asking that they continue to fund the ACP.

 

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