Affordable Connectivity Program Enrollment
To apply for the Affordable Connectivity Program, please follow the steps below.
Step 1: Visit the National Verifier* to confirm your eligibility for the ACP. You must complete this step first.
FOCUS Broadband cannot enroll you in this program if you have not completed this step.
* Please note the National Verifier is a third-party government website that may experience delays due to a high volume of traffic.
FOCUS Broadband is not able to assist in this verification process.
Once you receive confirmation that your National Verifier Application has been approved, return to this webpage for the next steps of your enrollment process.
Step 2: Once you receive your confirmation email from the National Verifier, use the webform below to accept program terms and conditions, and provide us with necessary information required for enrollment in the ACP program through FOCUS Broadband. Following our receipt of your enrollment request, you will be emailed a final verification document which will require your electronic signature. You will be officially enrolled in the program once your electronic signature has been confirmed.
- The Affordable Connectivity Program (ACP) is a government program that reduces the customer's broadband Internet access service bill by up to $30. The ACP is a federal government benefit program operated by the Federal Communications Commission, and my household will be subject to FOCUS Broadband's undiscounted rates and general terms and conditions if the program ends, if I transfer my benefit to another provider but continue to receive service from the current provider, or upon de-enrollment from the Affordable Connectivity Program.
- Depending on the service tier or bundles, subscribers whose total bill exceeds $30 will be responsible for the remaining balance after the ACP discount is applied.
- FOCUS Broadband may disconnect my household's ACP-supported service after 90 consecutive days of non-payment.
- I may apply the ACP benefit to any of FOCUS Broadband's broadband service offerings at the same terms available to households that are not eligible for ACP-supported service.
- My household may obtain broadband service supported by the ACP program from any participating provider of my choosing and I may transfer my ACP program benefit to another provider at any time.
- My household may file a complaint against FOCUS Broadband via the Commission's Consumer Complaint Center at (877) 384-2575.
- There is a limit of one benefit per household per month.
- Apply an ACP discount of up to $30 to the services I receive from FOCUS Broadband.
- Resume normal billing practices and charge me the full service rate once the ACP program ends.
- Transmit the personally identifiable information that I provided in my application, including my name, phone number, date of birth, physical and mailing addresses, email address, last four digits of my social security number (SSN), and if applicable, the name, date of birth and last four digits of the SSN for my benefit qualifying person (BQP), to the program Administrator. This information is being transmitted to ensure the proper administration of the Affordable Connectivity Program (ACP), and failure to provide this consent will result in me being denied the ACP benefit.
